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FAQ

Do I need to return the whole set

If you're exchanging, we just need either the top or the bottom; whichever needs replacing. If you're refunding, we would need to get the full set (top and bottom).

What if the item I receive is damaged or faulty?

We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at returns@PimeaKids.com so we can urgently review the matter for you!

How do I request a return?

Requesting a return is really easy! Simply email returns@PimeaKids.com so we can allocate an Returns Authorisation (RA) number for you. (Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.) Once the items have been received, you will either receive your new item (for exchanges) or full refund (excluding original shipping cost). Triangl can not be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.

Will I have to pay any duties and taxes on top of my order?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Please be aware that PimeaKids does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by PimeaKids, please contact your local customs office to find out more information if you are unsure of the charges.

When will my order arrive?

We generally deliver all orders in 3-5 working days There may be the occasional delay due to Customs Clearance processes which are out of our control PimeaKids uses ..., ... & ... for all orders

How can I track my order?

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email orders@PimeaKids.com

What is your returns policy?

PimeaKids will happily accept returns and exchanges on all our pieces! The item/s must be in original condition with all tags remaining in place, including hygiene seal. Item/s must not have been worn/used, washed or altered in any way. Unfortunately, we can not accept any returns that do not meet these requirements. PimeaKids offers a full refund or an exchange on items. All returns must be sent to our Global Returns Warehouse in Vienna-Austria

What size should I order?

Email customercare@PimeaKids.com so we can help you personally find your best fit! We have also created a sizing guide, which can be seen HERE

Does PimeaKids deliver worldwide?

Absolutely. We ship all over the world!

How much does delivery cost?

Because of the items are in different shapes and sizes, we'll let you know the cost at the check-out stage of your order.

What payment methods does PimeaKids accept?

Currently we accept Credit Card Payments, PayPal, Apple Pay and Bitcoin. If you would like to arrange payment via another method, we are happy to try and assist your request! Please contact us directly at customercare@PimeaKids.com to arrange this.

How can I contact you?

For the time being, the only mean you can reach us is the eMail. Please check our Contact page.

Is it safe to purchase online from the here?

Absolutely! PimeaKids uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party. However, if you are still concerned with placing your order, please contact customercare@PimeaKids.com and we will contact you regarding an alternative method to place your order!

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